We guarantee the authenticity of every item we sell, be it Antique, Vintage, Pre-Owned or New. All items we offer are thoroughly researched and carefully tested using non-destructive methods. We do all possible to make sure you are happy with your purchase but sometimes it is not the right one and we understand that.
✦ Any purchase which involves a discount off the original price, is reduced, on sale, purchased via an offer, purchased through a special promotion or altered prior to shipping (as in the case of sized rings or added watch bands) cannot be returned for a refund and is a Final Sale.
Shipping is not refundable. In case of Free Shipping, the shipping cost will be deducted from the total refund.
The cost of alterations, ring sizing or any other custom service is not refundable including paid gift wrapping.
Any amount paid as import duties, custom fees or any other expense incurred by the buyer at the destination country entry. These are the responsibility of the customer and not included in the price. They are not refundable by us.
✦ Returns are accepted for refunds under the following terms:
The purchase was made at full price and the item in question is unaltered and not customized for you in any way, including sized rings.
You must contact us for a Return Authorization within 3 days of receiving the order. Only pre-authorized returns will be accepted.
Returned items must reach us within 15 days of delivery in the US and 30 days of delivery on International orders to qualify for the refund.
Item must be in the same exact condition it was shipped to you. Not sized, polished, worn or modified in any way.
Please ship the package as you received it, with the same care we shipped it to you. Include all packaging you received, including the double jewelry box and any extra gifts if you received one. Tracking and insurance are always a good idea for your peace of mind.
Once we inspect the item/s and the terms have been met, we will provide you with your choice of a refund, exchange (new shipping not included, unless covered by the amount of your credit) or a custom coupon valid for 1 year.
There will be only one exchange per sale or order.
It may take up to 5 business days for us to issue the refund.
Watches must be inspected by our watchmaker before refunds are processed, which can take up to 2 weeks.
All requirements apply to all returns, whether exchanges, store credit or refunds. Please make sure to request authorization by letting us know in advance.
✦ In case of damage while in transit:
Please let us know within 3 days of receipt if there is any damage or shortage. All shipments are fully insured at no additional cost to you. Insurance claims can only be filed for 10 days after package is delivered to you.
We pack carefully and professionally, using new materials unless the item is in the original antique or vintage wrapping or box. In case of damage to the item or shortage of contents in the shipping package please contact us as soon as possible. Save all boxes and wrapping, they are needed for the insurance claim. We will be happy to assist you with that. All parcels are fully insured by a third party.
Refunds are made through the same payment method used for the order. If payment was made via PayPal your refund might be issued as an e-check.
Any further questions, please feel free to contact us via this form. We love hearing from you!