Hi, Gary, Thank you for your feedback. I'm sorry you feel this way. Rest assured we don't scam people. You had asked to return the keychain with no reason for the request, and we quickly replied with the link to print your free return label but did not hear from you again and were unaware of any issue you might have had.
Please complete your return if you are not happy, but the solution is very simple - bring the ends of the circle where the lock slides slightly apart to increase the circumference and the pressure.
The keychain is handmade of solid sterling silver, a material that is not as springy as stainless steel. I know because I have the exact same type of clasp as you on my own keychain and carry it every day.
Sometimes when you open the keychain, the ends stay just a bit too close, causing the lock to slide easier. Bring the ends of the circle slightly apart and it will be very secure. Or just return the keychain. If you need the link to our Returns Center please send us an email and we will resend or visit the Returns page on our site. Anything else we can help you with, please just let us know. Regards, Vera Battemarco, Founder