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FAQS

WE ALL HAVE QUESTIONS...these we can answer!

Please buy with confidence. We guarantee the authenticity of every item we sell.

Reviews + Testimonials | Shipping + Returns | Privacy + Cookie Policy | Terms of Service

Where is your shop and what are your hours?
We are exclusively online 24/7/365. Shop in your pajamas!

How do I make an offer?
We have opened the communication channels! It is super easy, do it right on the product page, just use the "Ask an Expert" button. 

How does Free/Reduced Shipping work?
Free standard shipping applies to all jewelry, watches and other small items only, on orders shipped to the United States. Domestic Express and Priority Mail are available at the checkout but not included in this offer.

✦ All choices to all destinations include tracking and full insurance at no additional cost.

How is my order shipped?
All items are carefully and professionally packaged using new reusable materials. We ship all jewelry and watches in gift boxes.

Please note we can only ship to the billing address. Signature confirmation is required on all orders above $199.00.

We ship via USPS. You may choose First Class, Priority Mail or Express Mail at the checkout. Tracking and insurance are always included. Expedited Shipping is available at the checkout.

For more information please add items to the cart and click the shopping bag icon. We have a real-time shipping calculator.

If any special arrangements are needed please contact us prior to placing the order. We are happy to accommodate special requests whenever possible.

Do you ship Internationally?
We certainly do! Please see the ship to country list below. We are constantly adding more countries. Please let us know  if you would like us to add it. We will be happy to look into it.

Australia | Canada | China | Hong Kong | Japan | Malaysia | New Zealand | Russia | South Korea | Taiwan | Thailand

For shipping cost estimate, please check the shipping calculator in the cart for the most updated information by adding the items to the cart and clicking on the shopping bag. The calculator is at the bottom of the page.

Please note the buyer is responsible for all duty, fees and any surcharges imposed by the destination country.

✦ USPS Delivery times vary by shipping method and country and are not guaranteed as packages must clear Customs. Usually takes 7 to 14 days, depending on Customs clearance.

Please do not ask for the package to be marked Gift or Sample. It is unlawful to do so.

How long does it take to receive my order?
We ship fast! Usually in one to two business days after order is confirmed.

USPS suggested First Class (domestic) delivery schedule is 3 to 9 days .

USPS Priority Mail (domestic) is scheduled to arrive in 2 to 3 days within the contiguous USA, but it is not guaranteed.

International orders might take longer depending on shipping method and Customs clearance, which varies by country and time of the year (it might take longer during the Holidays). It could be as little as 3 days to 14 days, depending on Customs clearance.

✦ If you believe your order should have arrived and it has not, or need more details, please get in touch right away so we can help.

Do you accept returns?
Yes, we do. For details please see our Return Policy.

Oh, no! My order arrived damaged....what do I do now?
Rest assured you are covered! All shipments are fully insured. We pack very carefully, but occasionally it happens. Save the original packaging but do not send the item back as it voids the insurance coverage. Please let us know about it right away so we can help. Our Return Policy page will provide you with full details.

Are the items in your store truly antique or vintage?
We guarantee the authenticity of every item we sell. Extensive research is done on each and every piece offered. The vast majority of our items is pre-owned and we only have one of each with rare exceptions.. We also carry pieces that are Antique (over 100 years old) and Vintage (over 20 years old). Since they are not new, light signs of wear and age are to be expected. Please read the item description for details or get in touch if you have a question.

How do you determine the age/material/style?
Extensive research and non destructive testing is done before we make any item available to you. We have decades of experience in the Jewelry field. Our founder is a member of GIA Alumni and continues studies to this day. Fore more information please see our "About Us" page.

The age and era are determined by style, materials and manufacturing methods.

Do you size rings?
If the ring can be sized, yes, we can. The cost is not included in the price. Please get in touch providing the SKU number on the top of the product page. It is a 4 digit number near the title. Make sure to give us the size you wish the ring to be. We will get back to you with details.

Do you do repairs?
Due to time constraints, we regret we can no longer repair jewelry.

Do you appraise jewelry?
No, we do not.

Can you tell me how much something sold for?
In order to protect the privacy of our clients, we do not disclose that information. Please do not ask.

The answer to my question is not here. What should I do?
If your answer is not here, please drop us a note.