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Shipping & Returns

We ship the same or next business day via USPS.  Card holder's signature might be required at delivery. 

Holiday 2019 Shipping Deadlines for Domestic USA:

  • USPS First Class Package Service: December 20
  • USPS Priority Mail: December 21
  • USPS Priority Mail Express: December 23

For International deadlines please contact us with the destination country.

Items are professionally wrapped and shipped safely, double boxed or boxed in a padded envelope. Fine Jewelry is shipped in a double jewelry box. We package very carefully.We do not ship to third parties inside or outside the US.

All shipping rates to all destinations available to your location will be displayed on the cart page shipping calculator.

Tracking and full insurance are provided on every shipment at no extra cost.

Any questions, please Contact Us 

Domestic US

Packages over 15.9 ounces cannot be shipped First Class.

USPS estimates delivery dates within 3 to 9 business days to most Continental US locations. Please allow extra time for busy seasons.

If any special arrangements are needed please contact us prior to placing the order. We are happy to accommodate special requests whenever possible. We don’t want to spoil a surprise!

International Shipping

We gladly ship to the following countries:

Australia | Canada | China | Hong Kong | Japan | Malaysia | New Zealand | Russia | South Korea | Taiwan | Thailand

If your country is not listed or the order is above US$1,250.00, please contact us with the destination country for available shipping methods.

Buyer is responsible for all duty, fees and any surcharges imposed by the destination country. They are not included in our prices or shipping services.

As per USPS rules, orders above $400.00 cannot be shipped First Class International. They can be shipped Priority or Express.

Delivery times vary by method and country and are not guaranteed. Customs clearance can add to delivery time.

Please check the laws governing jewelry imports and customs duties in your country. Any taxes, levies or charges imposed by the laws of your country are the buyers sole responsibility. We do not collect these charges. Please do not ask for the package to be marked Gift or Sample. It is unlawful to do so.


Returns Policy

We are here for you! Any questions please Contact Us.

We want you to be delighted with your purchase and your experience shopping with us. We take many pictures of each piece we offer, carefully inspect and test, do extensive research, write detailed descriptions and are always happy to quickly answer any questions you may have. If you would like a picture of a particular angle we are happy to provide you with more images. 

Returns are gladly accepted for store credit within 3 days of delivery.  Electronic store credits are issued to your account with PreAdored™ and valid for 365 days after issue. Shipping charges are not credited. Returned items must be in the same condition they were shipped to you. There are no refunds.

If there is loss or damage in transit please let us know right away so we can assist with the insurance claim. Please note the insurance coverage ends 7 days after delivery, so please don't wait.

Items which were discounted by any means or altered (as in the case of sized rings) are Final Sale and cannot be returned.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions.